Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Via delivery app and the website at via.rewearapp.com (together, the “Service”), operated by Rewear (REWEAR LIMITED, “Rewear”, “we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who can use Via

Via is for approved logistics partners and the riders they onboard, for the purpose of carrying out Rewear marketplace deliveries. You must be at least 18 years old and authorised to act for your logistics company. Access is granted by Rewear operations and may be declined or revoked.

2. Accounts and credentials

• Partner admins sign in with an email and password; riders sign in with their phone number and a password set by their company admin.
• You are responsible for keeping login credentials confidential and for all activity under your account.
• Partner admins are responsible for the riders they create and manage, and for ensuring those riders are authorised to perform deliveries.
• Tell us promptly at support@rewearapp.com if you suspect unauthorised use of an account.

3. The Service

Via lets approved partners view available deliveries, claim and assign them to riders, update delivery status, contact the relevant parties, capture proof of delivery, and request payouts of delivery earnings. We may change, suspend, or discontinue parts of the Service at any time.

4. Partner and rider responsibilities

• Carry out deliveries promptly, professionally, and in line with any instructions provided in the app.
• Handle goods with care and deliver them to the correct recipient and address.
• Provide accurate information, including proof of delivery, and do not falsify records.
• Comply with all applicable laws, including road, transport, and safety laws.
• Treat sellers, buyers, and their contact details respectfully and use them only to complete the delivery.

5. Proof of delivery and location

Completing certain deliveries requires capturing a proof-of-delivery photo, and the app may record the device’s location at that moment to verify the delivery. By using the Service you consent to this capture. See our Privacy Policy for details.

6. Payments, fees, and payouts

• Delivery earnings are attributed to the partner company that completed the delivery, based on the rates shown in the app.
• Partner admins may request payouts of available balances. Payouts are made to the bank account you provide and are processed by our payment provider (Paystack).
• You are responsible for the accuracy of your bank details. We are not liable for payouts delayed or misdirected due to incorrect details you supply.
• Payout requests are subject to review, verification, and applicable processing times and limits.

7. Acceptable use

You agree not to:

• Use the Service for any unlawful, fraudulent, or harmful purpose.
• Misuse, share, or retain seller/buyer contact details beyond completing a delivery.
• Interfere with, disrupt, or attempt to gain unauthorised access to the Service or its systems.
• Reverse engineer, scrape, or copy the Service except as permitted by law.
• Impersonate others or provide false information.

8. Suspension and termination

We may suspend or terminate your access at any time, including for breach of these Terms, suspected fraud, or risk to other users or the Service. You may stop using the Service at any time; partner admins may request account closure as described in our Privacy Policy. Sections intended to survive termination (including payment, disclaimers, and liability) will continue to apply.

9. Intellectual property

The Service, including its software, design, and content, is owned by Rewear and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose. You may not use our names, logos, or branding without prior written permission.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free operation, to the fullest extent permitted by law.

11. Limitation of liability

To the fullest extent permitted by law, Rewear will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service.

12. Indemnification

You agree to indemnify and hold harmless Rewear and its affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your deliveries, or your breach of these Terms or applicable law.

13. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of laws principles. The courts of the Federal Republic of Nigeria will have jurisdiction over any disputes, subject to any mandatory rights you have under applicable law.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated Terms.

15. Contact us

Questions about these Terms? Email support@rewearapp.com.